Frequently Asked Questions

Everything you need to know about earning on FloxEarner. Can't find your answer here? Contact support and we'll help you out.

1. How do I get started on FloxEarner?

Sign up with your phone number, full name (must match your bank account name), a password, and a security question. After signing up, choose a plan and pay the one-time activation fee (from ₦750) via Paystack. Once your payment is confirmed, your account is activated and you can start earning from daily login bonuses, completing tasks, and referring friends.

2. Why do I have two wallet balances?

FloxEarner keeps your earnings in two separate wallets so payouts stay transparent:

• Task wallet: Holds your daily login bonus and task payouts. Withdrawals from this wallet are processed weekly.
• Referral wallet: Holds your referral bonuses. These are held for 7 days after each referral's activation before they become withdrawable, to prevent referral farming abuse.

3. When are withdrawals processed?

Withdrawals open every Monday, Wednesday, and Friday from 8am to 6pm. Requests placed outside these windows are queued and processed in the next available window. You can only have one pending withdrawal at a time.

4. What is the minimum and maximum withdrawal amount?

The minimum withdrawal is ₦2,000 per request. The maximum depends on your tier — higher tiers unlock higher daily and monthly caps. See the withdrawal screen on your dashboard for your current limits. There is a small flat processing fee per withdrawal, which is deducted from the amount you receive.

5. How long does withdrawal processing take?

Approved withdrawals are sent to your bank via Flutterwave and typically arrive within 5 minutes to 2 hours. In rare cases (bank downtime, network issues), it can take up to 24 hours. If your withdrawal is still pending after 24 hours, please contact support with your withdrawal reference.

6. Why was my withdrawal rejected?

Common reasons for rejection include:

• Your bank account name does not match the full name on your FloxEarner account.
• You tried to withdraw outside an active withdrawal window.
• Your account was flagged for suspicious activity (multiple accounts from the same IP, referral farming, etc.).
• You requested an amount below the minimum or above your tier cap.

When a withdrawal is rejected, the full amount is refunded to your wallet balance and the reason is shown on the withdrawal record.

7. Why is there a 7-day hold on referral bonuses?

To prevent referral farming abuse (people creating fake accounts just to earn referral bonuses), referral bonuses are credited to your referral wallet but held for 7 days after the referred user activates. After 7 days, the bonus becomes withdrawable. If the referred user is banned for fraud during the hold period, the bonus is voided.

8. Is there a withdrawal fee?

Yes. A small flat fee is deducted from each withdrawal to cover Flutterwave transfer costs. The exact fee is shown on the withdrawal confirmation screen before you submit. The fee is capped so it never eats up an unreasonable portion of your payout.

9. How much do I earn from referrals?

You earn a one-time bonus each time a referred user activates a plan. The bonus amount depends on the tier your referral activates — higher tiers pay larger referral bonuses. There is no limit on the number of referrals you can make, so your earning potential is uncapped. You can track all your referrals and their status from the Referrals tab in your dashboard.

10. Can I refer myself using a second account?

No. Self-referrals are strictly prohibited. We use IP address tracking, device fingerprinting, and bank account matching to detect self-referrals. Any account found referring itself (or family members at the same IP for the sole purpose of farming bonuses) will have the referral bonuses voided and may be permanently banned.

11. Can I have more than one FloxEarner account?

No. Each person is allowed exactly one account, tied to a unique phone number. Creating multiple accounts is treated as fraud and will result in account suspension and forfeiture of balances. If you have a legitimate reason for needing a second account (e.g. separate business finances), please contact support first.

12. What are CPA tasks and how do they work?

CPA (Cost-Per-Action) tasks are simple actions you complete for advertisers — installing an app, taking a survey, signing up for a service, etc. Each task lists the payout and estimated time. After you complete a task, your submission is sent for review. Most reviews take less than 24 hours. Once approved, the payout is credited to your task wallet. Tasks with payouts of ₦500 or more require manual review and may take longer.

13. How do I reset my password?

On the login screen, tap Forgot password? and answer your security question. If your answer matches, you'll be able to set a new password immediately. Your password is stored as a one-way bcrypt hash, so we cannot see or recover it for you.

14. What if I forgot both my password and my security answer?

Unfortunately, without either your password or your security answer, we cannot verify ownership of the account. This is a security measure to protect your earnings from being stolen by someone pretending to be you. You can submit a recovery request through the support portal with your phone number, the name on the account, your last known balance, your bank account details, and a clear photo of a valid ID. Our team will review and may ask for a video call to verify your identity before resetting access.

15. Is there an earnings guarantee?

FloxEarner does not guarantee a specific daily income. Your actual earnings depend on how often you log in, how many tasks you complete, and how many active referrals you have. We do guarantee that all legitimate earnings will be paid out to your bank account in full, within the published withdrawal windows. Be wary of any platform that promises "guaranteed" daily returns — those are usually scams.

16. Can I change my phone number or bank account?

You cannot change your phone number yourself — it is your unique account identifier. If you lost access to your phone number, contact support with proof of identity. You can change your bank account from the Wallet tab, but the new account name must still match the full name on your FloxEarner account. Bank changes are subject to a 24-hour cool-down period before withdrawals are allowed.

17. How do I contact support?

The fastest way is through the Support tab in your dashboard (if you have an account) or the public support page. We typically respond within 48 hours. For urgent withdrawal issues, include your withdrawal reference number in the subject line. Please do not create multiple tickets for the same issue — it slows down our response time.

18. Is FloxEarner available outside Nigeria?

FloxEarner is currently only available to users with Nigerian phone numbers and Nigerian bank accounts. Activation payments are processed in Naira via Paystack, and withdrawals are sent in Naira via Flutterwave to Nigerian banks only. We are working on expanding to other African countries — follow our announcements for updates.

Still have questions? Reach out to our support team →